Support

Frequently Asked Questions

How do I trigger a local IoT device?

Create a request config with your device's local IP address (e.g. http://192.168.1.10/api/command). The app sends the request directly from your phone — no cloud required.

What's the difference between local and cloud triggers?

Local triggers are sent directly from your device and work only when your phone is on the same network as the target. Cloud triggers are executed by ServerTouch servers and can reach any public URL from anywhere.

How do I delete my account?

Go to Settings → Account → Delete Account. This permanently removes your account and all associated data.

How do I cancel my Pro subscription?

On iOS, go to Settings → Apple ID → Subscriptions. On Android, open the Play Store → Subscriptions. Cancellation takes effect at the end of the current billing period.

Why does the app need local network permission?

ServerTouch needs permission to reach devices on your home network (e.g. Home Assistant, smart home hubs, self-hosted services). This permission is only used to send requests to addresses you configure.

What authentication types are supported?

API Key (header or query param), Bearer Token, Basic Auth, and OAuth 2.0. You can also configure requests with no authentication.

Still need help?

Email us at support@servertouch.com and we'll get back to you as soon as possible.